FAQ - Frequently Asked Questions

Memory
We use Kingston® HyperX® / Fury® or Kingston® ValueRAM DDR4 SODIMM for the DDR memory. We always choose memory modules with the speed corresponding to the maximum laptop specifications. In other words, when a laptop supports 2666Mhz memory speed, we also use Kingston HyperX / Fury 2666Mhz memory. At 3200Mhz memory speed we use Kingston® ValueRAM 3200Mhz memory.

PCIe M.2 and M.2 SSDs
We use the latest generation Samsung EVO M.2 NVMe PCIe or M.2 SATA SSDs. Currently this is the Samsung 970 EVO (Plus) or 980 (Pro). The M.2 SATA SSDs (with a speed of 550MB/s) are from the Samsung 860 EVO series.

2.5 inch SSDs and HDDs
We use the latest generation 2.5″ Samsung EVO/QVO SSDs and Seagate Barracuda HDDs.

Your own preference?
If you have your own preference of brands and types of hardware, we can of course use other components as desired. Please contact customer service or mail directly to info@laptopwithlinux.com.

An order can still be cancelled if the purchase has not yet been shipped. You can contact our customer service at any time.

We are happy to give discounts to companies and individuals who want to buy more than two products. Please contact our customer service!

You can consult the general terms and conditions of LaptopWithLinux on this page.

We ship to all countries in the world. We ship our laptops and mini computers for free to all countries in the European Union (EU) and the UK with DHL Express. Shipping costs are charged for loose accessories and spare parts. You will see these shipping costs on the checkout page after you have entered your address.

For countries outside the European Union (EU) and the UK we charge shipping costs. The shipping costs and available shipping methods are determined based on the exact delivery addressand the weight and dimensions of the package. Please select your country and enter your address on the checkout page to calculate the shipping costs for your order.

For shipping to countries outside of the EU and UK you do not pay VAT with us, but in the country of destination. It is also possible that import and customs duties will be added that apply in the country of destination. The customer is accountable for these charges.

The delivery time of your order depends on the chosen product, the composition and the destination of the delivery. An indication of the delivery time can be found in the shopping basket (under the product title “Current delivery time”), on the checkout page (Delivery time in the order overview “Current delivery time”) or on the product page (in green, under the price).This is an estimated delivery time from the moment we receive payment.

Normally, assembly, installation and configuration takes 1 to 2 business days.

It almost doesn’t happen, but when we take longer, you will receive a message about this in time, so that the order can still be adjusted or cancelled. Orders to other countries than The Netherlands, Belgium or Luxembourg have a slightly longer delivery time because of the longer distances. For payments by bank transfer, the indicated delivery time starts as soon as we have received the payment.

Do you want to make sure the order arrives on time? Then please contact our customer service.

Once we have registered your order with the carrier, you will receive a Track & Trace code by e-mail to track your order.

All laptops and mini computers are shipped free of charge with DHL Express to all countries in the European Union and the United Kingdom:

Austria, Belgium, Bulgaria, South Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Shipping costs are charged for loose accessories and spare parts. You will see these shipping costs on the checkout page after you have entered your address.

For countries outside the European Union and the UK we charge shipping costs. The shipping costs and available shipping methods are determined based on the delivery address and product size and weight. Please select your country and enter your address on the checkout page to calculate exact shipping costs.

For customers in the UK (excluding Northern Ireland) from 1 January 2021:

• We still ship free of charge to the United Kingdom.
• You pay us 20% UK VAT instead of the Dutch (EU) 21% VAT. The VAT rate will be activated once you have entered your country and postcode on the checkout page.
• United Kingdom businesses liable for VAT can if they want, on request, pay laptopwithlinux.com without VAT or get the VAT refunded after placing the order and pay the VAT on receipt of the package and then reclaim it from HMRC.
• For British consumers we will arrange and pay import duties and customs clearance fees and remit VAT from orders placed at laptopwithlinux.com to UK Customs. In other words, the price you pay to us for the order is ultimately the total price you pay for the product and delivery. So you do not have to pay any import duties or customs clearance fees upon receipt.
• Because of the customs clearance you can take into account a (possible) delay in delivery time of 1 to 2 business days.

For customers in Northern Ireland from 1 January 2021:

• We still ship free of charge to Northern Ireland.
• Consumers in Northern Ireland will still pay the 21% Dutch (EU) VAT for the time being (at least until 1 July 2021). Nothing has changed. Northern Ireland businesses can pay laptopwithlinux.com without VAT.
• Import duties and customs clearance fees do not apply.

If you have any questions, don’t hesitate to contact us!

Would you rather pick up your purchase in Hengelo Netherlands? Choose the shipping option ‘Pick up in Hengelo’ during checkout. When the order is completed you can make an appointment to pick up your order from us.

Once we have registered your order with the carrier, you will receive a Track & Trace code by e-mail to track your order. You can use the Track & Trace code from DHL on this page.

Pay securely, easily and quickly with PayPal, Creditcard (Mastercard, Visa, American Express), by bank transfer, Bancontact, iDEAL, SOFORT Banking, KBC/CBC, EPS, Belfius, Klarna Afterpay and in3.

We can accept payments in Bitcoin (BTC) on request.

Credit card payments are limited to a maximum of €4500.

Only available for Dutch customers! Would you rather not pay your purchase in one go? Then use in3: the only spread payment method with 0% interest. You pay the purchase amount in three instalments. This way you can buy your favourite product within your budget. The minimum order amount is € 500,- and the maximum order amount is € 3.000,-.

Prior to the payment, in3 will do a super fast data check. If your request for payment is not authorized, you can contact in3 or choose another payment method. Would you like more information about in3? Then visit: www.payin3.nl.

How does it work?
If you choose in3 you pay the full amount in three equal parts within 60 days. On the day of your order, you pay the first part via iDeal and your purchase will be processed and the order shipped. 30 days later you pay the second part and 30 days later the third part. This way you don’t have to spend a large amount of money at once. You will receive an email with accompanying text message as soon as you need to make a new payment. That’s easy!

1. Choose & check:
   Choose in3 at checkout, the system does a super fast data check.
2. 1st payment & shipping:
   You immediately make your first payment and the order will be shipped.
3. 2nd & 3rd payment:
   Within 30 days you make the second payment and within 60 days you make the third payment.

You will receive the invoice as a PDF file attached to an email as soon as the order is completed and dispatched. Upon request, we can send a paper version with your order.

Do you order for business and do you have a company based within the EU (with the exception of the Netherlands)? Then you can pay without VAT. Enter your company name and fill in the VAT number of your company on the checkout page and the VAT will be automatically removed from the total amount.

The VAT number must be a valid European VAT number and must match the company name and the billing address provided with the order. Your IP address and the country based on that IP address will be stored for validation. We can also carry out a manual check after placing a VAT-free order.

Companies in the Netherlands do pay VAT at checkout, but can reclaim the VAT from the Dutch Tax Authorities (input tax).

Problems with the ordering process or checkout? Credit card payments may fail when using a VPN connection or proxy service. Our PSP and the credit card companies block the use of methods to anonymise your internet connection because fraud with stolen or hacked credit cards is very common.

Please try to place the order again. We can cancel the unsuccessful order for you. Failed orders or orders that are not finalised are automatically cancelled after a certain amount of time.

If you want to make a payment from an anonymous internet connection, we can accept crypto currencies by arrangement. Please contact our customer service!

Still having problems, or rather personal contact? Please contact our customer service.

From 1 July 2021 new VAT rules will apply for e-commerce within the European Union (EU).

For Consumers within the EU:.

From 1 July 2021 we are obliged to charge the VAT rate applicable in the Member State of purchase. For example:

• In the Netherlands 21% VAT applies. If you place an order and have it delivered in the Netherlands, the 21% VAT applicable in the Netherlands will be charged.
• In Germany the applicable rate for VAT is 19%. If you place an order and have it delivered in Germany, the 19% VAT rate applicable in Germany will be charged.

The allocation of the correct VAT rate is performed automatically on the checkout page. Thus you always pay the correct VAT rate as an EU consumer.

For companies within the EU who are VAT liable:

From 1 July 2021 nothing will change. When you provide a valid VAT number you can pay VAT free.

More information can be found on the website of the European Union: https://ec.europa.eu/taxation_customs/business/vat/vat-e-commerce_en

Are you not a citizen of the European Union, but you still want to place an order? We can deliver VAT free to countries outside the EU. When you choose a non-EU country as at checkout the VAT will automatically be removed from the total amount.

Customers outside the EU and UK do not pay VAT to Comexr B.V. However, please take into account possible applicable VAT, import duties and/or customs clearance charges in the country of destination! These costs are at the expense of the customer.

For customers in the UK (excluding Northern Ireland) from 1 January 2021:

• We still ship free of charge to the United Kingdom.
• You pay us 20% UK VAT. The VAT rate will be activated once you have entered your country on the checkout page.
• United Kingdom businesses liable for VAT can pay laptopwithlinux.com without VAT and pay the VAT on receipt of the package and then reclaim it from HMRC. Enter your UK VAT number in the VAT ID field on the checkout page.
• For British consumers we will arrange and pay import duties and customs clearance fees and remit VAT from orders placed at laptopwithlinux.com to UK Customs. In other words, the price you pay to us for the order is ultimately the total price you pay for the product and delivery. So you do not have to pay any import duties or customs clearance fees upon receipt.
• Because of the customs clearance you can take into account a (possible) delay in delivery time of 1 to 2 business days.

If you have any questions, don’t hesitate to contact us!

After receiving your order, you have the right to return it within 14 (fourteen) days*. A reason of return is not obligatory, but would help us enormously.

You can submit a return request via the return form.

*Our General Terms and Conditions and additional return conditions apply to returns. The shipping/transport costs of returning within fourteen days after purchase are at the expense of the customer.

Didn’t receive your order yet and still want to cancel? If we have not yet registered the order with the carrier, you can cancel your order. Please inform our customer service as soon as possible.

All Linux laptops we deliver come with a standard 24 month (two year) warranty including thirty days dead-pixel warranty. The cost of sending the laptop to LaptopWithLinux is for the account of the customer. LaptopWithLinux will cover the cost of returning the laptop to the customer.

All Mini Linux computers we supply come with a standard 24 month (two year) warranty, except the Intel NUC series which will come with 36 month (three year) warranty. The cost of sending the Mini Linux computer to Comexr B.V. is for the account of the customer. Comexr B.V. will cover the cost of returning the Mini Linux computer to the customer.

Dead-pixel warranty
If you have a dead pixel on your notebook’s display, we will replace the display free of charge*. If there are four or more dead pixels, we will replace the screen under normal warranty*.

In the event of any warranty claim, the terms and conditions and additional warranty terms and conditions will apply.

*Depends on the chosen warranty option. Thirty days dead pixels warranty as standard.

In addition to the ‘standard warranty’ you can opt for additional or extended warranties when putting together your laptop or mini. You can read which options are possible here:

Laptops

Linux Mini computers

*In the event of a claim under any form of warranty, the general terms and conditions and additional warranty conditions shall apply.

The warranty of your Linux laptop and/or Linux Mini will not expire if you upgrade or assemble the device yourself*. Please note that some components cannot be upgraded. Think mainly of the processor and video card/chip.

We would like to draw your attention to the fact that replacing or upgrading hardware is not child’s play. Damage can quickly occur, think for example of the careless opening/dismantling of laptops and computers.

Would you rather have a hardware upgrade carried out by our professionals? No problem! Please contact customer service for the possibilities.

*In the event of a claim under any form of warranty, the general terms and conditions and additional warranty conditions apply. We do not give any warranty on damage caused by a hardware upgrade or self-assembly.

Are you having problems with your purchase? To be sure that the problem is covered by warranty, please read the warranty conditions. You can also contact our customer service.

You can submit a warranty request via this form. Please include a clear and comprehensive description of the problem for a correct and fast processing of the warranty request. After submitting the warranty form, we will contact you to discuss the next steps.

LaptopWithLinux, a company that supplies computers with open-source software for a reason, considers the right to privacy extremely important. We therefore consider it only natural that we are open and transparent about how we handle your data. You can read all about it in our Privacy Policy.

Questions about privacy? Send an email to info@laptopwithlinux.com.

When you place an order with us, we process the following personal data:

• Name and address details;
• e-mail address;
• (mobile) phone number;
• payment details;
• IP address;
• cookie ID.

Read more about this in our Privacy Policy.

Cookies are small information files that can be automatically stored on or read from your device (including a PC, tablet or smartphone) when visiting a website. This is done via the web browser on the device. The information that a cookie obtains about your use of the website can be transferred to Laptopwithlinux’s own secure servers or those of a third party.

On our website, cookies are used to:

• enable the functionalities of the website and to protect the website (technical or functional cookies);
• analyse the use of the website and improve the website on that basis (analytical cookies);
• to make the internet offer more interesting for you by showing advertisements which are in line with your interests (advertising cookies).

Read more about this in our Privacy Policy.

If you have any questions or want to know what personal information we have about you, you can always contact us. You can do this by contacting our customer service or by sending us an e-mail at info@laptopwithlinux.com.

You have the following rights:

• receive an explanation of what personal information we have and what we do with it;
• to have access to the exact personal information we have;
• to have errors corrected;
• to have obsolete personal information removed;
• withdrawing permission;
• object to a certain use;
• transferability of data.

Please make sure that you always clearly indicate who you are, so that we can be sure that we do not modify or delete data of the wrong person.

Read more about this in our Privacy Policy.

Most Linux distributions require a user to set a password, very good! That’s why we set a standard password on all laptops we deliver. You can easily change this password yourself via ‘System settings’ followed by ‘Account’.

The default password is: P@ssw0rd

You can easily access the BIOS/UEFI of the Linux laptop or Intel Mini by the following actions:

1. Shutdown the laptop completely;
2. Start the laptop by pressing the power button;
3. Press the F2 button immediately while the laptop is booting up (don’t hold it down but press it repeatedly one after the other).

No BIOS/UEFI screen? Then repeat steps 1 to 3.

For the Gigabyte BRIX you can access the BIOS/UEFI by the following actions:

1. Shutdown the mini computer completely;
2. Start the BRIX mini computer by pressing the power button;
3. Press the Del button immediately while the laptop is booting up (don’t hold it down but press it repeatedly one after the other).

You can easily access the boot settings of the Linux laptop by the following actions:

1. Completely shut down the laptop;
2. start the laptop by pressing the power button;
3. Press the F7 button immediately while the laptop is booting up (don’t hold it down but press it repeatedly in succession);
4. as soon as you see a blue screen, you are in the startup settings.

No blue screen? Then repeat steps 1 to 4.

Occasionally it happens that a laptop does not want to start up again. Usually this is due to frequent pressing of the power button and/or frequent use or charging of the laptop on the road or at different locations.

This problem can often be solved easily and quickly by resetting the battery of the laptop. For laptops that do not have a removable battery, this is not possible and you can immediately submit a warranty request.

The battery of a laptop can be reset in the following way:

1. Disconnect the laptop from electricity (charger);
2. Remove the battery pack from the laptop by disconnecting it;
3. while the battery pack is out of the notebook and disconnected from electricity, press and hold the power button for at least 10 seconds;
4. Replace the battery pack in the notebook and start up the notebook (if the battery pack is empty, connect the adapter to the notebook).

Not a success? Then repeat steps 1 to 4 again. After two unsuccessful results you can contact our customer service or directly submit a warranty request.

Although we only supply laptops and mini-computers with Linux, they are also compatible with Microsoft Windows. If you prefer Windows instead of Linux, you can install Windows yourself later. We do not provide drivers for Windows, this does Clevo. When installing Windows, you will of course keep the warranty.

Drivers for Windows can be found on this page: https://www.clevo.com.tw/load_page/service_download

Our products are suitable for most Linux Debian distributions. In any case, the distributions we make available for each model will work. If you prefer another Linux distribution instead of the one we make available, you can install it yourself later on. We only provide drivers for and support on the Linux distributions we offer. When installing another Linux distribution you will of course keep your warranty.

For the latest drivers of the Linux laptops and Linux Mini’s for the Linux distributions we support please contact support@laptopwithlinux.com.