Frequently Asked Questions (FAQ)

After receiving your order, you have the right to return it within 14 (fourteen) days*. A reason of return is not obligatory, but would help us enormously.

You can submit a return request via the return form.

*Our General Terms and Conditions and additional return conditions apply to returns. The shipping/transport costs of returning within fourteen days after purchase are at the expense of the customer. When you have selected custom laser engraving, you can no longer claim the 14-day right of return.

Didn’t receive your order yet and still want to cancel? If we have not yet registered the order with the carrier, you can cancel your order. Please inform our customer service as soon as possible. It’s not possible to cancel the order during shipping process.

Every Linux version requires a system user to set a password, very good! That’s why we set a default password on all laptops we deliver. You can easily change this password yourself via ‘System settings’ followed by ‘Account’.

The default password is: P@ssw0rd

This password is also listed on the packing slip you receive with your order.

You can easily access the BIOS/UEFI of the Linux laptop or Intel Mini by the following actions:

1. Shutdown the laptop completely;
2. Start the laptop by pressing the power button;
3. Press the F2 button immediately while the laptop is booting up (don’t hold it down but press it repeatedly one after the other).

No BIOS/UEFI screen? Then repeat steps 1 to 3.

For the Gigabyte BRIX you can access the BIOS/UEFI by the following actions:

1. Shutdown the mini computer completely;
2. Start the BRIX mini computer by pressing the power button;
3. Press the Del button immediately while the laptop is booting up (don’t hold it down but press it repeatedly one after the other).

For the laptop with Coreboot you can access the Coreboot firmware settings by the following actions:

1. Shutdown the laptop completely;
2. Start the laptop by pressing the power button;
3. Press the Esc button immediately while the laptop is booting up (don’t hold it down but press it repeatedly one after the other).

You can easily access the boot settings of the Linux laptop by the following actions:

1. Completely shut down the laptop;
2. start the laptop by pressing the power button;
3. Press the F7 button immediately while the laptop is booting up (don’t hold it down but press it repeatedly in succession);

No boot menu? Then repeat steps 1 to 3.

With Coreboot you can press Esc to set and select the bootable device.

Occasionally it happens that a laptop does not want to start up again. Usually this is due to frequent pressing of the power button and/or frequent use or charging of the laptop on the road or at different locations.

This problem can often be solved easily and quickly by resetting the battery of the laptop. For laptops that do not have a removable battery, this is not possible and you can immediately submit a warranty request.

The battery of a laptop can be reset in the following way:

1. Disconnect the laptop from electricity (charger);
2. Remove the battery pack from the laptop by disconnecting it;
3. while the battery pack is out of the notebook and disconnected from electricity, press and hold the power button for at least 10 seconds;
4. Replace the battery pack in the notebook and start up the notebook (if the battery pack is empty, connect the adapter to the notebook).

Not a success? Then repeat steps 1 to 4 again. After two unsuccessful results you can contact our customer service or directly submit a warranty request.

Although we only supply laptops and mini-computers with Linux, they are also compatible with Microsoft Windows. If you prefer Windows instead of Linux, you can install Windows yourself later. We do not provide drivers for Windows, this does Clevo. When installing Windows, you will of course keep the warranty.

Drivers for Windows can be found on this page: https://www.clevo.com.tw/load_page/service_download

Windows drivers for the Tongfang laptops we can provide by email. Contact us!

Our products are suitable for most Linux Debian distributions. In any case, the distributions we make available for each model will work. If you prefer another Linux distribution instead of the one we make available, you can install it yourself later on. We only provide drivers, fixes, configs and support on the Linux distributions we offer. When installing another Linux distribution you will of course keep your warranty.

For the latest drivers of the Linux laptops and Linux Mini’s for the Linux distributions we support please contact support@laptopwithlinux.com.