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Return conditions

The return conditions are part of the General Terms and Conditions Comexr BV. General Terms and Conditions Comexr BV are and remain leading in determining the applicable terms and conditions. These return conditions only apply to the Customer being a natural person not acting in the course of his profession or business.

Withdrawal period

The customer has the right to dissolve the remote agreement with LaptopwithLinux within 14 days after receipt of the product, without giving reasons, free of charge.

The period shall commence on the day following receipt of the product by the client, or a third party other than the carrier designated by the client in advance:

  • if the Customer has ordered several products in the same order: the day on which the Customer, or a third party designated by him, has received the last product;
  • If the delivery of a product consists of several shipments or parts: the day on which the Customer, or a third party designated by him, has received the last shipment or the last part;
  • In the case of Agreements for the regular delivery of products during a certain period: the day on which the Customer, or a third party designated by the Customer, has received the first product.

Cost of return

When using the right of withdrawal, the shipping costs incurred by Customer to return the product to Comexr B.V. are for the Customer’s account. The shipping costs for shipments outside the European Union (EU) incurred by Customer when purchasing the product are as well at Customer’s own expense and will not be refunded.

If Customer refuses to take delivery of the order after it has been dispatched and Customer has (automatically) received digital confirmation of this at the e-mail address provided in the order, the package will eventually be offered Return to Sender (RTS) to Comexr B.V.. Refusing to take delivery will then be considered as use of the right of withdrawal under Article 7 of these terms and conditions. The costs for the RTS shipment which may consist of return freight costs and any outstanding costs such as VAT, Tax, import duties and/or customs clearance charges, shall be at the expense of Customer. Comexr B.V. has the possibility to charge these costs to Customer or deduct them from the refundable purchase amount.

Customer’s obligation

Within the above revocation period, Customer shall handle the product and packaging with care. Customer will only open the packaging and only use the product to the extent necessary to verify the nature, characteristics and operation of products. The starting point here is that this inspection may not go any further than that which the Customer could do in a physical store.

Customer is only liable for any reduction in value of the product resulting from a way of handling the product that goes beyond what is permitted in the previous paragraph.

If Customer refuses to take delivery of the order after it has been dispatched and Customer has (automatically) received digital confirmation of this at the e-mail address provided in the order, the package will eventually be offered Return to Sender (RTS) to Comexr B.V.. Refusing to take delivery will then be considered as use of the right of withdrawal under Article 7 of these terms and conditions. The costs for the RTS shipment which may consist of return freight costs and any outstanding costs such as VAT, Tax, import duties and/or customs clearance charges, shall be at the expense of Customer. Comexr B.V. has the possibility to charge these costs to Customer or deduct them from the refundable purchase amount.

How to return?

Customer can dissolve the Agreement in accordance with the period set out in paragraph 2 of this Article by sending the model form for withdrawal (digitally) to Comexr B.V., or otherwise unambiguously notify Comexr B.V. that he/she decides to return the purchase. Comexr B.V. confirms, in case of a digital notification, the receipt of that notification. After dissolution, Customer still has 14 days to return the product. It is also possible to return the product directly within the cooling-off period set out in paragraph 2 of this Article, provided that the model withdrawal form or other unambiguous declaration for withdrawal is enclosed.

Consumer must return the purchase with shipping reason “Return” and not for example “Sale” to avoid VAT, import taxes and/or clearance charges when returning to the Netherlands. If VAT, import duties and/or clearance charges are passed on to Comexr B.V., Comexr B.V. has the option to deduct €100 (EUR) from the refundable purchase amount or charge the Consumer €100 (EUR).

Products can be returned to:

Comexr B.V.
Burgermeester Jansenplein 33-3
7551ED Hengelo (OV)
The Netherlands

Reimbursement

Amounts already paid by Customer (in advance) will be refunded to Customer as soon as possible, but at the latest within 14 days after dissolution of the Agreement in the same way as Customer paid for the order. If the shipping address of the order is located outside the European Union (EU), Comexr B.V. does not have to refund any shipping costs paid by the Customer to Comexr B.V. when using the right of withdrawal and therefore remains at the expense of the Customer. Comexr B.V. may wait to refund until Comexr B.V. has received and inspected the product(s).

Notification of right of withdrawal

Information on whether or not the right of withdrawal applies and any desired procedure will be clearly stated on the Website in good time prior to the conclusion of the Agreement.

Exclusion of the right of withdrawal

The right of revocation does not apply to:

  • Audio and video recordings and computer software of which the Customer has broken the seal;
  • The delivery of digital content other than on a tangible medium if the execution has started with the express prior consent of the Client and he has declared that he thereby loses his right of revocation.