Warranty conditions

These warranty conditions apply to consumer orders (B2C). Other warranty conditions apply to business orders (B2B). More information can be found in the General Terms and Conditions or contact our customer service.

Warranty Period of Product

The warranty applies for the period defined on the invoice of the order. For example: 24 months, from the date The Product was first purchased by an end user (Purchase Date or Invoice Date), The Product is warranted for two years. If proof of purchase (invoice) cannot be provided, the date of production/assembly of The Product, as determined by LaptopwithLinux, will be taken as the start of the warranty period.

Warranty period of the battery

The warranty of the battery pack is at all times and without exclusion 12 months from the date of purchase (invoice date).

Legal guarantees

The warranty is given independently of any non-excludable legal warranties or guarantees applicable in the country of purchase and does not affect or in any way limit these legal warranties or guarantees.

1. General

LaptopwithLinux warrants the Product to be free from defects in material and workmanship during the warranty period. The warranty does not cover bundled accessories supplied with The Product, such as cables, bag, mouse, etc. If, during the warranty period, The Product is defective during normal and proper use, LaptopwithLinux will repair or replace the defective parts of The Product, or The Product itself, with new or repaired parts or products that are functionally equivalent or better than the parts or products originally supplied.

All parts repaired or replaced by LaptopwithLinux are warranted for the remainder of the warranty period, but at least 3 (three) months, depending on which period applies. LaptopwithLinux can repair the originally configured operating system bundled with The Product. LaptopwithLinux will not restore or transfer any data or software contained on the original storage media of The Product. If The Product is repaired, any information generated by the user may be permanently deleted.

If The Product is under warranty, you hereby agree that ownership of the replaced defective parts is automatically transferred to LaptopwithLinux.

2. Software support

Software included with the Product comes “as is”. LaptopwithLinux does not guarantee the uninterrupted or error-free operation of any software supplied with the Product.

This warranty covers the hardware of the Product. LaptopwithLinux will only provide technical support for the pre-installed software of the Product if it interferes with the proper functioning of the hardware. For other problems with the software, we recommend that you consult the LaptopwithLinux support website and/or other online resources. Third party software may require support from the respective vendors.

3. Policies for failure LCD/LED

LaptopwithLinux only warrants the LCD/LED display of your LaptopwithLinux Product under the following conditions, excluding one month’s dead-pixel warranty starting from the date of purchase (invoice date) up to 30 days from that date or additional dead-pixel warranty:

  • there is a total of 3 bright pixels, 5 dark pixels or 8 bright and/or dark pixels.
  • there are 2 adjacent bright pixels or 2 adjacent dark pixels.
  • there are 3 bright and/or dark pixels within a diameter of 15 mm.(Note: A bright pixel is a white or sub-pixel on a black background. A dark pixel is a black or sub-pixel on a colored background except black).

The examination conditions are as follows:

  • Not less than 30 cm distance, in a straight line, between LCD/LED display and inspector.
  • Room temperature between 20-40 degrees Celsius.
  • Illumination between 300 and 500 lux.

4. Customer responsibility

Using the product

  • Do not keep the Product connected to the power supply when it is fully charged and not in use; some electrical devices are not designed to be connected to the power supply for long periods of time.
  • Regularly back up the data stored on the Product.
  • Keep the original packaging. When The Product needs to be returned for repair, the original packaging of The Product may provide better protection during transportation.
  • Before contacting LaptopwithLinux technical support, make sure that you have The Product at hand and that it is turned on if possible. Also make sure you have the Product’s serial number, model name and proof of purchase (invoice) on hand.
  • Contact details for technical support can be found at https://laptopwithlinux.com/customerservice/.
  • LaptopwithLinux may ask you to cooperate in troubleshooting for The Product. may include:
    • Restoring the operating system of The Product, through the drivers installed by LaptopwithLinux and factory settings.
    • Installing updates, patches or service packs.
    • Run diagnostic tools and programs on The Product.
    • Provide LaptopwithLinux technical support with external diagnostic tools (if available) to access The Product.
    • Perform any other reasonable activities requested by LaptopwithLinux that may assist in identifying or resolving problems.
  • If the problem cannot be solved externally, you will have to send The Product back to LaptopwithLinux (this process is called “Warranty Request”). LaptopwithLinux will give your product a Warranty Number. Make a note of your Warranty Number for tracking purposes.
  • Describe the problem clearly and completely on the Warranty Request Form.
  • Attach a copy of your invoice/receipt describing your purchase of The Product.
    (Note: LaptopwithLinux reserves the right to require the original documents). If you do not provide the documents required to confirm the warranty, the original production date of The Product, as recorded by LaptopwithLinux, will be used as the beginning of the warranty period.
  • Make sure that you have a backup of all data stored on The Product and that you delete any personal, confidential or other proprietary information before starting the warranty process. You agree that LaptopwithLinux may delete data, software or programs installed on The Product without restoring them. LaptopwithLinux cannot be held responsible for permanent loss, damage or misuse of your data.
  • Pack the Product in a safe and sturdy packaging. It is possible to use the original packaging for this purpose. In any case, the packaging must meet the following requirements:
    • Use a sturdy box whose closing flaps are intact;
    • Remove all labels, hazardous materials labels, and other markings from previous shipments from the box that no longer apply;
    • Pack all items separately;
    • Use suitable padding material;
    • Use strong tape suitable for shipping;
    • Do not use cord or paper wrapping;
    • Use only one address label with clear and complete delivery and return information;
    • Add an additional address label in the packaging;
  • Please do not send anything other than The Product itself unless specifically requested by LaptopwithLinux. Remove accessories and removable storage devices such as memory cards, discs and flash drives from The Product. LaptopwithLinux cannot be held liable for loss, damage or destruction of accessories or removable storage devices unless this is caused by intent or gross negligence on the part of LaptopwithLinux.
  • Remove passwords that protect The Product or pass them on to LaptopwithLinux. If access to The Product is password-protected, LaptopwithLinux may not be able to detect and repair all problems with The Product.
  • If The Product has the function TPM (Trusted Platform Module), provide the pre-boot password of the built-in security ship.

5. Exceptions to this limited warranty service

LaptopwithLinux does not guarantee uninterrupted or faultless operation of the Product. The warranty only covers technical hardware problems during the warranty period and under normal conditions of use. The warranty does not cover software problems or damage or circumstances caused by the customer, including but not limited to:

  1. If The Product has been tampered with, repaired and/or modified by unauthorized personnel;
  2. If the serial number of The Product, parts or accessories has been altered, cancelled or removed;
  3. The warranty seals have been broken or altered;
  4. Aging;
  5. Damage (accidental or otherwise) to The Product that does not affect the operation and functions of The Product, including but not limited to rust, change of colour, texture or finish, wear and tear and gradual wear and tear;
  6. Damage to The Product caused by war, terrorism, fire, accidents, natural disasters, intentional or unintentional misuse, improper use, improper maintenance and use under abnormal conditions;
  7. Damage to the Product caused by improper installation, connection or malfunction of a peripheral device, such as a printer, optical drive, network card or USB device, etc;
  8. Damage to the Product caused by an external electrical fault or accident;
  9. Damage to the Product caused by use other than within the prescribed operating and storage conditions or environment, as described in the user manual;
  10. Damage to the Product caused by third party software or viruses;
  11. Loss of software or data during repair or replacement;
  12. Inadeability due to forgotten or lost security passwords;
  13. Inadeability or damage to the Product due to contamination with hazardous substances, disease, pests or radiation;
  14. Fraud, theft, unexplained disappearance or intent.

Except as stated in this warranty and to the fullest extent permitted by law, LaptopwithLinux is not responsible for any direct, special, incidental or consequential damages resulting from a breach of warranty or condition or under any other theory of law, including, without limitation, loss of use; loss of business; loss of actual or anticipated profits (including loss of profits on contracts); loss of use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of or damage to or corruption of data; or indirect or consequential loss or damage resulting from replacing equipment or property, costs of repairing or rebuilding data stored on or used with The Product. The foregoing limitation does not apply to death or personal injury claims or any other legal liability for willful and negligent acts and/or omissions by LaptopwithLinux. Certain jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; to the extent such jurisdictions govern this warranty, these limitations do not apply to you.

6. Privacy

You agree and understand that LaptopwithLinux must collect, forward and process personal data in order to perform the requested service; and that for this purpose your data may be forwarded and processed in a country where LaptopwithLinux maintains an office. However, when using and protecting your personal data, LaptopwithLinux will at all times observe the LaptopwithLinux Privacy Policy. Please consult the LaptopwithLinux Privacy Policy at: https://laptopwithlinux.com/privacy-statement/

7. Cases not covered by the warranty

Returning the Product to LaptopwithLinux during the warranty period does not automatically mean that it will be repaired free of charge. Upon receipt of your product, LaptopwithLinux reserves the right to check the validity of your warranty and your request for warranty service. If the warranty period has expired or if the exceptions in clause 5 apply, your request will be considered out of warranty. If your service request is Out of Warranty, a service charge list with a quotation for repair will be provided to you. You may accept or reject it. If you accept the repair, we will send you an invoice for the work, spare parts and other costs listed in the service charge list. You must pay the invoice within two weeks of the date the invoice is issued. The repair will only be carried out after the invoice has been paid. To the maximum extent permitted by law, LaptopwithLinux may charge you a diagnostic fee (including transport costs, if any) up to a maximum of EUR 100 (or the equivalent in local currency) if your service request is Out of Warranty and you refuse the repair; or if your product does not require repair.

Contact details LaptopwithLinux

This warranty is provided by:

Comexr B.V.
Burgermeester Jansenplein 33-3
7551ED Hengelo
The Netherlands

Mail: support@laptopwithlinux.com
Phone: +31850606000