Every customer gets the opportunity to give us a review. We collect reviews independently through Kiyoh. On this page you can read what customers think of us.
Dear Giulio,First of all, thank you very much for your review of the Clevo PC70DP! We are very sorry to hear that this laptop did not live up to your expectations. Also very strange that the NVIDIA driver was removed spontaneously. This is the most powerful laptop we offer, with very powerful Intel Core i7 CPU and dedicated Nvidia graphics card (RTX3060, RTX3070 or RTX3080). All this in a very compact and thin casing. It is not a model that is very silent because of the high-performance hardware and the compact size of the laptop. For solving the sound (the speakers) after the reinstallation you have done, we have sent you the solution. An extra ALSA option needs to be added for the functionality because Mint is currently still using old versions. It is also important to install the latest Nvidia driver because of the brand new NVIDIA graphics card to get the best performance.Nevertheless, we have pointed out to you the 14 days right of return in which you have the right to return the purchase without giving any reason. We offer these 14 days right of return because we know very well that customers often have personal wishes and requirements concerning a laptop. Therefore, you have exercised your 14-day right of return and we have refunded you the full purchase price.If there is anything else we can do for you such as helping you to find another more suitable laptop (does not necessarily have to be from our company), please let us know!Sincerely, Laptopwithlinux - Comexr BV
Hi Stephan,Thank you very much for your review! Glad to hear that our service was good. Apologies again for the slight delay in delivery. This was due to the national holidays that week here in the Netherlands. Thankfully, the holidays are now over for the time being.Again apologies for missing the HDMI Cable. This was indeed sloppy of us. I assume and hope that we have resolved this properly by now, also partly with your donation to elemetary OS of which I know they are very happy with ;)We wish you a lot of fun with your new Linux Mini with elementary OS!Sincerely, Laptopwithlinux - Comexr BV
Dear Ashley,Thank you very much for your feedback! We are very sorry to hear that you are not satisfied with the delay of the shipment at UK customs. Since the Brexit we have seen indications that there is a political game being played between the EU and the UK.Shipments to British consumers (individuals) arrive very quickly, namely 3 to 5 working days. This is due to the fact that we pay the VAT to UK customs directly when creating the shipping label.For business customers in the UK, this is different. As we are not registered for VAT in the UK, we deliver to business customers in the UK without VAT (like a regular international shipment). Otherwise, as a UK business, you cannot reclaim the VAT. The VAT amount is then determined by UK Customs based on the invoice we provide. This is normally done automatically and very quickly for international shipments. However, since the Brexit, all shipments from EU countries whereby the VAT was not paid in advance will be manually inspected by British Customs. This also happens here in the Netherlands with shipments coming from the UK. This is not the case for shipments to and from the US (so it has characteristics of a political nature). The transit time for business customers from the UK can sometimes be a few days longer because of this (and also COVID still doesn't help either).Not only is this an inconvenient issue, but shipping costs to the UK have also increased six-fold since 1 January 2021. Nevertheless, we find this very unfortunate and we would like to continue to deliver to our customers in the UK very much. We are therefore happy to welcome your feedback and look for an alternative or solution (at least providing a notice/warning for UK companies) to deal with this.For more information on how we handle orders from the UK, please visit this page: https://laptopwithlinux.com/brexit-information/In any case, I have passed on this shipment to our account manager at UPS in the hope that he will be able to provide more information on what is causing the package to be stuck. I will continue to monitor the shipment and inform you as soon as I know anything.Sincerely, LaptopwithLinux
Hi Dave,Thank you very much for your feedback. Unfortunately, we have not received any e-mail from you to date. Are you sure that you used the right email address? Because we do receive mail from other customers. To make sure that your message reaches us, you can also use the contact form on our customer service page.This is indeed a shame and very unfortunate because as you can read in other customer ratings, we respond very quickly to questions. You can also call or Whatsap us on 0031850606000.Sincerely, LaptopwithLinux
Hi Christopher,Thank you very much for your review! About the keyboard... You indicate that you received the wrong keyboard, but we delivered the laptop exactly as you ordered it, namely with US International keyboard layout. This is an option you can select on the product page just like the processor or memory. For example, there are people in Belgium who use US International QWERTY, but also people who use Belgian AZERTY. The keyboard layout is a choice you can make while configuring the laptop on our website. We dont select and ship randomly keyboard layouts based on the destination of the laptop.The battery duration is of course completely determined by the final configuration, environmental factors and usage. The Intel Core i3 uses less power than the Intel Core i7, etc. chosen by you. Possibly you can try to change the performance profile in the BIOS to Energy Saving so that the laptop is optimised for the longest battery life.Sincerely, LaptopwithLinux
Hallo Alexander,Hartelijk dank voor de mooie beoordeling en uw begrip omtrent de aflevering door onze koerier UPS!We streven naar premium service en daar hoort een nette aflevering van het pakket ook bij. Het lijkt erop dat de betreffende UPS koerier hier onjuist heeft gehandeld. We nemen daarom uw ervaring met de aflevering van het pakket door UPS zeer serieus en hebben deze informatie (klacht) dan ook doorgegeven aan onze account manager.Nogmaals hartelijk dank!Met vriendelijke groet, LaptopmetLinux
Beste Kurt,Dank voor uw beoordeling. Allereerst onze excuses voor de verlate reactie, natuurlijk gaan we dit probleem met uw accu voor u oplossen. Gezien de laptop functioneert en het deze week (zoals u ook al aangeeft) het enorm druk is zo kort voor kerst en wij met lage bezetting dankzij Corona op een veilige manier proberen om alle bestellingen nog voor kerst de deur uit te krijgen, proberen we prioriteit te geven aan supportvragen waar de laptop bijv. helemaal niet werkt. Ik snap heel goed dat het probleem met de accu vervelend is, maar gelukkig kon u tijdelijk nog doorwerken via het stroomnet begreep ik uit uw email die u twee dagen geleden heeft gestuurd.Wij kunnen een vervangende accu toesturen zodat u deze zelf kunt vervangen of ik kan u een verzendlabel sturen waarmee u de laptop kosteloos kunt retourneren (gezien u de laptop pas heeft) en vervangen wij de accu voor u.Nogmaals onze excuses voor de verlate reactie, echter hoop ik dat u gezien alle omstandigheden u kunt begrijpen waarom wij pas na 2 dagen hebben gereageerd, dan slechts binnen 1 dag wat u normaliter van ons gewend bent. Ik beloof u bij deze dat we het probleem met de accu hoe dan ook voor u gaan oplossen. Na kerst kunt u van ons de normale snelle support verwachten wat u van ons bent gewend.PS. Clevo is een fabrikant gevestigd in Taiwan. In Nederland alleen al zijn er zeker 10 bedrijven die Clevo laptops leveren, al dan niet onder hun eigen merknaam. Natuurlijk neemt dat niet weg dat we graag uw accu willen vervangen en u van support willen voorzien.Met vriendelijke groet, Laptopmetlinux
Thank you for your review in spite of only one star.We are very sorry to hear that you call us 'cheaters'. It is also very unfortunate that you did not try to contact us. I'm very sorry but, you are wrong about the UPS invoice for the additional costs of 100.55 CHF for shipping. I will explain...You are a customer in Switzerland. Switzerland is a country which is not part of the European Union (EU). This means that you do not have to pay VAT with us in the Netherlands (which is part of the EU). You bought the product free of VAT from us.Because you are in Switzerland (again not part of the EU), you are importing from abroad. This means that everything you buy outside Switzerland has to be imported into Switzerland. When you import into Switzerland, you will have to pay the VAT and possible import duties to Swiss Customs. UPS's invoice does not include shipping costs, but the customs clearance (VAT and import duties) that UPS has advanced for you to Swiss Customs.You should know how cheap you were able to purchase this laptop in comparison to EU customers. You don't pay us the Dutch 21% VAT, but you only pay the Swiss customs the 8% VAT rate you pay in Switzerland. You are, of course, free to make a purchase from Lenovo next time. Please bear in mind that you will then receive an additional charge for Swiss VAT regardless.Sincerely, Laptopwithlinux - Team
Hi Bill,Thank you for your company review. Of course we find it extremely disappointing to hear that your order has not yet arrived in Mexico. This was an automatic mail with the question if everything is okay and an invitation to publish a review. We would have appreciated it if you had contacted us directly and gave us a chance instead of using this way (publishing a bad company review). We will of course do everything we can to trace the package and finally deliver it to you.Should the shipment get lost, we can then quickly intervene to prevent further delay and damage.This is a shipment with PostNL International Parcel. PostNL is of course not located in Mexico, so they transfer the parcel to the postal company in the country of destination (Mexico Post). Through this website you can see, for example, that the parcel arrived in Mexico on 3 November and was transferred to Mexico Post: https://t.17track.net/2020-11-03 07:48 The consignment has arrived in the country of destination 2020-11-03 07:48 The item has arrived in the country of destination 2020-10-31 16:54 The item is on transport to the country of destination 2020-10-29 14:05 The item is at the PostNL sorting center 2020-10-29 14:05 The item is processed at the PostNL sorting center 2020-10-28 19:48 The item is accepted by PostNLCan you try to trace the parcel on the Mexico Post website? It is possible that there is a delay at MexicoPost or the package is stuck at customs (you may have to pay import duties and/or VAT on import).Sincerely, Laptop with Linux Team
Dear Derek,Thank you very much for your beautiful review! I have to say that the L141CU is the only laptop where only US International is an option. I believe this is also clearly stated on the product page and you were aware of this in advance.This has to do with the fact that unfortunately we cannot import the L141CU anymore with a blank keyboard (so we can laser engrave the keyboard layout).Sorry for the inconvenience.Sincerely, LaptopwithLinux
Beste Wim,Hartelijk dank voor uw beoordeling! Wordt zeer gewaardeerd. Wij gaan uw feedback omtrent de verzendverpakking uiteraard oppakken!Met het oog op duurzaamheid proberen wij zo veel mogelijk verzendmateriaal van onze toeleveranciers te hergebruiken. Helaas is dit in uw geval dus niet goed bevallen. PS. normaal tapen wij het pakket in met waarschuwingstape als 'Breekbaar' in 3 talen, maar helaas was het tape afgelopen week op. Onze excuses hiervoor!Erg vervelend om te horen dat u inmiddels een slechte ervaring met UPS heeft gekregen. Wij bieden twee verzendopties aan, UPS en PostNL. Wij verzenden het liefst met UPS, ondanks dat ze de duurste transporteur zijn. Dit omdat ze normaliter juist voorzichtiger met de pakketten omgaan (nette bezorgers, geen overvolle bussen, enz) wat bij een dure investering als een laptop zeer gewenst is. Dit is in uw geval dus niet gebeurt.Wij nemen uw klacht over de verzending zeer serieus en hebben hiervan tevens een aantekening gemaakt naar UPS. Dit kan niet nogmaals gebeuren.Excuses voor het ongemak!Met vriendelijke groet, LaptopmetLinux
Beste Klant,Hartelijk dank voor het geven van deze prachtige beoordeling. De toetsenbordverlichting is wel te veranderen in kleur met de FN-toetsen op Linux. Normaliter configureren wij dit voor de klanten die hebben gekozen voor een Linux OS, maar u heeft ervoor gekozen om zelf het besturingssysteem te installeren. Wat uiteraard geen enkel probleem is ;).We hebben u de instructies voor het configureren van de toetsenbordverlichting per e-mail toegestuurd.Met vriendelijke groet, Laptopmetlinux.nl
Beste Laurens,Dank voor uw prachtige beoordeling. In tegenstelling tot Windows, is het bij Ubuntu verplicht om een wachtwoord in te stellen tijdens de installatie/configuratie. Wij zijn op de hoogte over de onduidelijkheid van het standaard wachtwoord. Wij zijn bezig met een betere methode om het wachtwoord van een Linux laptop te verstrekken aan onze klanten. Tevens meer informatie over hoe het wachtwoord te wijzigen is. U leest hier hoe het wachtwoord in slechts enkele stappen te wijzigen is: https://help.ubuntu.com/stable/ubuntu-help/user-changepassword.html.nlMet vriendelijke groet, Klantenservice Comexr B.V.
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Hi Garret,Thank you for your review! This is a question we would like to answer for you. In the future, please feel free to send us an e-mail :)The initial user is a member of sudo. You will therefore be able to run commands as Sudo with your current user. We do not create a separate root user for the system. Fedora does not have a separate Root user by default, as do many other distros. Red Hat (like Debian) may have one by default.On this Fedora page you can find information about setting up users with sudo privileges, running commands as sudo, and information about using sudo in Fedora: https://docs.fedoraproject.org/en-US/quick-docs/performing-administration-tasks-using-sudo/Sincerely, LaptopwithLinux