vadym - Bratislava - 09/08/2024

10

Excellent post sales customer service.

I had a minor technical issue with a machine that I had purchased. Although it was a small issue, it could have created real difficulties for me. Fortunately, the problem was soon resolved over email - directly as a consequence of the excellent customer service. This included a personalized video showing me the steps necessary to check on a hardware component. In the end it turned out to be a Linux kernel version issue. I was impressed with both their technical skills and how quickly they responded to my questions.

Would you recommend us? Yes

10

Suffering from the tumbling dots of doom, the insistence of having a Microsoft account, the underlying profiteering, the trackers, the vulnerability to attack, the slowness--OH the slowness, the endless usurping of my machine for "critical" updates--often when I'm working (!), the crashes, and finally the total lock out, has made Windows for me a complete nightmare. My nature does not thrill on technical aspects of computing. I just need the thing to work! But with your machine, everything has worked straight out of the box. It's fast and full of useful tools. In me you have a new crusader for open source and dedicated professionals striving for a free, unconflicted industry focused just on effective computing. *One thing I do miss is a touch screen, but look forward to getting one from you soon. Otherwise your product has been a godsend. THANK YOU!!! I'm now going to donate to Linux Mint.

Would you recommend us? Yes

Pleasantly surprised by all aspects of this experience. Interaction with support was a pleasure. Very cooperative and quick to reply. Although I've only had it for a few days, the product seems to be of high quality and looks very nice. The configuration options actually allowed me to customize the laptop the way I wanted it, which I haven't been able to anywhere else.

Would you recommend us? Yes

Arvid - Rättvik - 31/10/2022

10

The computer is unstable, which is not acceptable at this price range.

I have bought a high-end computer from Laptop with Linux as I needed something more robust than my old custom-installed Linux laptop, in order to be able to multitask and run heavy programs seamlessly. I was negatively surprised that my brand new, very powerful computer was about as unstable as my old one. The computer seems to overheat and freeze more frequently than it would be expected, given the use I have and its specs. The freezing is relatively frequent when the graphical card is solicited, eg when using video games (even if they are in the theoretical limit of the GPU). Most importantly, the computer frequently slows down and overheats when I am simply using the Internet navigator with some messaging or music application running in the background. I initially assumed it was because the room temperature or aeration was inadequate, but the problem remained whatever adjustment I made. Although the issue was intermittent, I progressively realized I could not focus as much as I needed to on a machine that can freeze or crash at any time. When I contacted the staff about it, I had the displeasure to find that no solution was proposed to my issue. The staff member who answered me claimed the issue was rare, and that I could send the computer back for a checkup - but it would be to my expense unless the issue was determined to be covered by warranty. I wrote back to confirm that, even though the issue was supposedly rare and the machine was covered by warranty, they would not commit to even take a look at it without charging me, but did not obtain an answer. The only non-negotiable expectation I had for this computer was that it should run bureautics without any instability. Although it is usable, the fact it would not deliver on these quite low expectation is in my opinion unacceptable - as is the fact my warranty would not cover even the seller taking a look at the problem. I wish I would have spent my money on a more reliable computer with standard specs.

Response from the company

Dear Avel, First of all, thank you very much for your review and the opportunity to respond to it. Even though your review shows a clear dissatisfaction, we hope to understand the situation and would like to work with you to find a solution. Above all, we fully agree with you that a new laptop or computer should be able to perform the tasks for which it was designed. If this is not the case, we as a supplier are legally obliged to provide a 2-year warranty on the hardware (1 year on the battery). In the past month, we have previously helped you with a software issue and solved it to your satisfaction; we therefore find it extremely unfortunate that you feel you have to complain in this way, instead of contacting us directly. You did this before as well, which is why we find it a bit strange now. Nevertheless, we are of course going to help you. The problem with the freezing of the laptop has not been reported before and is new to us, but also in this case, if it is warranty related, we will solve it under warranty, free of any charge. Precisely because we regularly receive laptops, which are reported under warranty 'because the hardware does not function properly' and after investigation it appears that the problems are caused by 3th party software installed by the customer, we are careful and indicate clearly, as also described in our warranty conditions and general conditions, that if it appears that the problems are NOT hardware related, we may charge you for investigation and shipping costs. The investigation costs is not often applied in practice. So to be clear: We have NOT told you that you cannot return the laptop for warranty. We have only told you that there may be costs associated with returning the laptop if it is not under warranty. Just for clarification. This applies to all companies that sell laptops or computers. We think it is important to inform our customers about this in advance instead of saying nothing and referring to the general terms and conditions once you have already sent the laptop. If you are still convinced that your laptop should be inspected under warranty, please apply for warranty using our online warranty registration form: https://laptopwithlinux.com/warranty-form/). I trust I have provided you with the information you require and look forward to your response. We would love to be able to solve this problem for you! Sincerely, Comexr B.V. - Laptopwithlinux.com

Would you recommend us? No

Avel - Chateauneuf sur Cher - 23/08/2022

9

Great - Delivered on time, (Almost) Everything as requested

Excellent - This is the second device I've bought from LaptopWithLinux and both times have been good experiences. Would have been a perfect 10/5 stars apart from the fact I seemed to be missing the HDMI cable in this delivery, which is no big deal. I have plenty of spares.

Response from the company

Hi Laurence, Thank you very much for your nice review! We are sorry for the lack of HDMI cable. Fortunately, you still have some lying around. We have just refunded the purchase price of the HDMI cable. Send us a message when you are looking for a third device and we will provide you with a nice discount ;) Apologies again for the inconvenience! Sincerely, Comexr B.V. - Laptopwithlinux.com

Would you recommend us? Yes

Niet goed :Wireless , Wifi en bluetooth waren niet geinstalleert en ook niet op de stick en daardoor liep er heel veel mis, Gelukkig was mijn zoon afgelopen zondag hier en heeft alles in orde gemaakt maar het koste behoorlijk wat tijd en dat inclusief het inloggen, Je moest als root inloggen en dat was nergens gemeld. de gebruiker zelf was geen sudoer. Totale tijd 4 uur om het geheel goed te laten lopen. De taal in Nederlands, dat is niet overal. Ik verwacht wel een Nederlandse handleiding , waar alles instaat . de handleiding is zeer summier Ik ben 83 en mijn Engels is niet heel goed. Goed: Verpakking en de werking laptop is prima

Response from the company

Beste Andries, Dank voor uw beoordeling! Jammer dat u ons beoordeeld met een 5/10. Echter fijn om te horen dat uw zoon u heeft kunnen helpen. Standaard is het iwlwifi pakket niet aanwezig bij Debian. Dat is omdat dit proprietary software (software met gesloten broncode) bevat. Het iwlwifi pakket is echter zeer eenvoudig te installeren en wij hadden u graag op verzoek de instructies toegestuurd. De standaard gebruiker heeft binnen Debian geen root rechten. Dit is standaard procedure voor Debian. Er is een aparte Root user waarmee u zich kunt aanmelden. Ook dit hadden we u graag willen aangeven bij navraag. Deze 'Quick Start Guide' is inderdaad beknopt. De betreffende handleiding beschrijft voornamelijk de aansluitingen van de laptop. Helaas ontkomen we er niet aan dat veel Engels wordt gebruikt in het computerlandschap en vooral bij Linux. Desalniettemin zijn wij momenteel bezig met het herzien van de quick startup guides en zullen deze in meerdere talen, waaronder Nederlands beschikbaar stellen. Mocht u dit wensen, wil ik u erop wijzen dat u de mogelijkheid heeft gebruik te maken van het 14 dagen retourrecht. Uiteindelijk wel goed om te horen dat de laptop verder prima werkt en de verpakking in orde is :)! Mocht u verder vragen hebben, horen wij graag van u! Met vriendelijke groet, Comexr B.V. - laptopmetlinux.nl

Would you recommend us? Yes

Would you recommend us? Yes

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