FAQ - Frequently Asked Questions

General questions

What hardware brands and models do we use?

Memory
We use Kingston Hyper-X DDR4 SODIMM for the memory. We always choose memory modules with the speed corresponding to the maximum laptop specifications. In other words, when a laptop supports 2666Mhz memory speed, we also use Kingston Hyper-X 2666Mhz memory.

PCIe M.2 and M.2 SSDs
We use the latest generation Samsung EVO PCIe M.2 SSDs. Currently this is the Samsung 970 EVO or 970 EVO Plus. The normal M.2 SSDs (with a speed of 550MB/s) are from the Samsung 860 EVO series.

2.5 inch SSDs and HDDs
We use the latest generation 2.5″ Samsung EVO SSDs and Seagate Barracuda HDDs.

Your own preference?
If you have your own preference of brands and types of hardware, we can of course use other components as desired. Please contact customer service or mail directly to [email protected].

Cancel order

An order can still be cancelled if the purchase has not yet been shipped. You can contact our customer service at any time.

Discount if more than two products are purchased

We are happy to give discounts to companies and individuals who want to buy more than two products. Please contact our customer service!

The General Terms and Conditions

You can consult the general terms and conditions of LaptopWithLinux on this page.

Shipping

The delivery time

The delivery time of your order depends on the chosen product, the composition and the destination of the delivery. An indication of the delivery time can be found in the shopping basket (under the product title “Current delivery time”), on the checkout page (Delivery time in the order overview “Current delivery time”) or on the product page (in green, under the price).

It almost doesn’t happen, but when we take longer, you will receive a message about this in time, so that the order can still be adjusted or cancelled. Orders to other European countries than The Netherlands, Belgium or Luxembourg have a slightly longer delivery time because of the longer distances. For payments by bank transfer, the indicated delivery time starts as soon as we have received the payment.

Do you want to make sure the order arrives on time? Then please contact our customer service.

Once we have registered your order with the carrier, you will receive a Track & Trace code by e-mail to track your order.

Shipping costs

All purchases are shipped free of charge to all countries in the European Union:

Austria, Belgium, Bulgaria, South Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

We ship to

We ship to all countries in the European Union:

Austria, Belgium, Bulgaria, Southern Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Pick up your purchase?

Would you rather pick up your purchase in Hengelo Netherlands? Choose the shipping option ‘Pick up in Hengelo’ during checkout. When the order is completed you can make an appointment to pick up your order from us.

Delivery at Service Point

No one at home during the day or more certainty of delivery? Then choose to ship to a UPS or PostNL Service Point near you. There are UPS/PostNL service points open until 21.00 hours! During the checkout process you can find a service point in your area based on a zip code.

Find a PostNL service point: https://www.postnl.nl/locatiewijzer
Find a UPS service point: https://www.ups.com/dropoff/

Track & Trace and Status Order

Once we have registered your order with the carrier, you will receive a Track & Trace code by e-mail to track your order. You can use the Track & Trace code from UPS on this page and from PostNL on this page.

Payment

Payment options

Pay securely, easily and quickly with iDEAL, Bancontact, SOFORT Banking, by bank transfer, Giropay, KBC/CBC, EPS, Belfius and in3.

For payments with PayPal (also Mastercard, Visa and American Express) and in3 we charge 2% of the purchase amount as transaction costs.

In3 - Pay with 0% interest in 3 intervals

Only available for Dutch customers! Would you rather not pay your purchase in one go? Then use in3: the only spread payment method with 0% interest. You pay the purchase amount in three instalments. This way you can buy your favourite product within your budget. The minimum order amount is € 500,- and the maximum order amount is € 3.000,-.

Prior to the payment, in3 will do a super fast data check. If your request for payment is not authorized, you can contact in3 or choose another payment method. Would you like more information about in3? Then visit: www.payin3.nl.

Payment with in3 is subject to a 2% transaction fee on top of the purchase amount.

How does it work?
If you choose in3 you pay the full amount in three equal parts within 60 days. On the day of your order, you pay the first part via iDeal and your purchase will be processed and the order shipped. 30 days later you pay the second part and 30 days later the third part. This way you don’t have to spend a large amount of money at once. You will receive an email with accompanying text message as soon as you need to make a new payment. That’s easy!

  1. Choose & check:
    Choose in3 at checkout, the system does a super fast data check.
  2. 1st payment & shipping:
    You immediately make your first payment and the order will be shipped.
  3. 2nd & 3rd payment:
    Within 30 days you make the second payment and within 60 days you make the third payment.

The invoice

You will receive the invoice as a PDF file attached to an email as soon as the order is completed and dispatched. Upon request, we can send a paper version with your order.

0% VAT invoice

Do you order for business and do you have a company based within the EU (with the exception of the Netherlands)? Then you can pay without paying VAT. Choose ‘Checkout as business’ and fill in the VAT number of your company.

The VAT number must be a valid European VAT number and must match the company name and the billing address provided with the order. Your IP address and the country based on that IP address will be stored for validation. We can also carry out a manual check after placing a VAT-free order.

Companies in the Netherlands do pay VAT at checkout, but can reclaim the VAT from the Dutch Tax Authorities (input tax).

Payment Failed

Problems with the ordering process or checkout? Then try to place the order again. We can cancel the failed order for you.

Still having problems, or rather personal contact? Please contact our customer service.

Ordering outside the EU

Are you not a citizen of the European Union, but you still want to place an order? In consultation we can also deliver VAT free to countries outside the EU. Please contact customer service for the possibilities.

Return & Warranty

Cancelling or returning an order

After receiving your order, you have the right to return it within 14 (fourteen) days*. A reason of return is not obligatory, but would help us enormously.

You can submit a return request via the return form.

*Our General Terms and Conditions and additional return conditions apply to returns. The shipping/transport costs of returning within fourteen days after purchase will be charged to the customer.

Didn’t receive your order yet and still want to cancel? If we have not yet registered the order with the carrier, you can cancel your order. Please inform our customer service as soon as possible.

The standard warranty

All Linux laptops we deliver come with a standard 24 month (two year) warranty including thirty days dead-pixel warranty. The cost of sending the laptop to LaptopWithLinux is for the account of the customer. LaptopWithLinux will cover the cost of returning the laptop to the customer.

All Mini Linux computers we supply come with a standard 36 month (three year) warranty. LaptopWithLinux will cover the cost of sending the Linux mini to LaptopWithLinux and the cost of returning it to the customer. After your warranty request we will send you a shipping label to have the device picked up by UPS.

Dead-pixel warranty
If you have a dead pixel on your notebook’s display, we will replace the display free of charge*. If there are four or more dead pixels, we will replace the screen under normal warranty*.

In the event of any warranty claim, the terms and conditions and additional warranty terms and conditions will apply.

*Depends on the chosen warranty option. Thirty days dead pixels warranty as standard.

Extra garantie

In addition to the ‘standard warranty’ you can opt for additional or extended warranties when putting together your laptop or mini. You can read which options are possible here:

Laptops

Warranty*ExplanationCosts
24 months warranty + 30 days dead-pixel warrantyStandard warranty of 24 months (2 years) on the Linux laptop and components + thirty days dead-pixel warranty (free screen replacement with dead-pixel(s)).€0,-
36 Months Warranty + 30 days Dead Pixel Warranty + Free Pick-up & ReturnStandard warranty of 36 months (3 years) on the Linux laptop and components + thirty days dead-pixel warranty (free screen replacement for dead-pixel(s)) + return free of charge.€139,-

Linux Mini computers

Warranty*ExplanationCosts
36 months warranty + Free pick-up & ReturnStandard warranty of 36 months (3 years) on the Linux Mini and Components + Free returns€0,-
48 months warranty + Free pick-up & ReturnStandard warranty of 48 months (4 years) on the Linux Mini and Components + Free returns€149,-

*In the event of a claim under any form of warranty, the general terms and conditions and additional warranty conditions shall apply.

Hardware upgrade and warranty

The warranty of your Linux laptop and/or Linux Mini will not expire if you upgrade or assemble the device yourself*. Please note that some components cannot be upgraded. Think mainly of the processor and video card/chip.

We would like to draw your attention to the fact that replacing or upgrading hardware is not child’s play. Damage can quickly occur, think for example of the careless opening/dismantling of laptops and computers.

Would you rather have a hardware upgrade carried out by our professionals? No problem! Please contact customer service for the possibilities.

*In the event of a claim under any form of warranty, the general terms and conditions and additional warranty conditions apply. We do not give any warranty on damage caused by a hardware upgrade or self-assembly.

Warranty request

Are you having problems with your purchase? To be sure that the problem is covered by warranty, please read the warranty conditions. You can also contact our customer service.

You can submit a warranty request via this form. Please include a clear and comprehensive description of the problem for a correct and fast processing of the warranty request. After submitting the warranty form, we will contact you to discuss the next steps.

Privacy

Our Privacy Policy

LaptopWithLinux, a company that supplies computers with open-source software for a reason, considers the right to privacy extremely important. We therefore consider it only natural that we are open and transparent about how we handle your data. You can read all about it in our Privacy Policy.

Questions about privacy? Send an email to [email protected]

Processing of personal data

When you place an order with us, we process the following personal data:

  • Name and address details;
  • company data*;
  • VAT number*;
  • e-mail address;
  • (mobile) phone number;
  • payment details;
  • IP address;
  • cookie ID.

*When provided.

Read more about this in our Privacy Policy.

Cookies

Cookies are small information files that can be automatically stored on or read from your device (including a PC, tablet or smartphone) when visiting a website. This is done via the web browser on the device. The information that a cookie obtains about your use of the website can be transferred to Laptopwithlinux’s own secure servers or those of a third party.

On our website, cookies are used to:

  • enable the functionalities of the website and to protect the website (technical or functional cookies);
  • analyse the use of the website and improve the website on that basis (analytical cookies);
  • to make the internet offer more interesting for you by showing advertisements which are in line with your interests (advertising cookies).

Read more about this in our Privacy Policy.

An appeal on privacy right(s)

If you have any questions or want to know what personal information we have about you, you can always contact us. You can do this by contacting our customer service or by sending us an e-mail at [email protected]

You have the following rights:

  • receive an explanation of what personal information we have and what we do with it;
  • to have access to the exact personal information we have;
  • to have errors corrected;
  • to have obsolete personal information removed;
  • withdrawing permission;
  • object to a certain use;
  • transferability of data.

Please make sure that you always clearly indicate who you are, so that we can be sure that we do not modify or delete data of the wrong person.

Read more about this in our Privacy Policy.

Questions about products

What hardware components do we use?

Memory
We use Kingston Hyper-X DDR4 SODIMM for the memory. We always choose memory modules with the speed corresponding to the maximum laptop specifications. In other words, when a laptop 2666Mhz is supported, we also use Kingston Hyper-X 2666Mhz memory.

PCIe M.2 and M.2 SSDs
We use the latest generation Samsung EVO PCIe M.2 SSDs. Currently this is the Samsung 970 EVO or 970 EVO Plus. The normal M.2 SSDs (with a speed of 550MB/s) are from the Samsung 860 EVO series.

2.5 inch SSDs and HDDs
We use the latest generation 2.5″ Samsung EVO SSDs and Seagate Barracuda HDDs.

Your own preference?
If you have your own preference of brands and types of hardware, we can of course use other components as desired. Please contact customer service or mail directly to [email protected].

Password on Laptop or Mini

Most Linux distributions require a user to set a password, very good! That’s why we set a standard password on all laptops we deliver. You can easily change this password yourself via ‘System settings’ followed by ‘Account’.

The default password is: [email protected]

Access to BIOS/UEFI

You can easily access the BIOS/UEFI of the Linux laptop by the following actions:

  1. Close the laptop completely;
  2. start the laptop by pressing the power button;
  3. Press the F2 button immediately while the laptop is booting up (don’t hold it down but press it repeatedly one after the other);
  4. as soon as you see a gray screen, you are in the BIOS/UEFI settings.

No gray screen? Then repeat steps 1 to 4.

Access to the startup menu

You can easily access the boot settings of the Linux laptop by the following actions:

  1. Completely shut down the laptop;
  2. start the laptop by pressing the power button;
  3. Press the F7 button immediately while the laptop is booting up (don’t hold it down but press it repeatedly in succession);
  4. as soon as you see a blue screen, you are in the startup settings.

No blue screen? Then repeat steps 1 to 4.

Laptop does not turn on

Occasionally it happens that a laptop does not want to start up again. Usually this is due to frequent pressing of the power button and/or frequent use or charging of the laptop on the road or at different locations.

This problem can often be solved easily and quickly by resetting the battery of the laptop. For laptops that do not have a removable battery, this is not possible and you can immediately submit a warranty request.

The battery of a laptop can be reset in the following way:

  1. Disconnect the laptop from electricity (charger);
  2. Remove the battery pack from the laptop by disconnecting it;
  3. while the battery pack is out of the notebook and disconnected from electricity, press and hold the power button for at least 10 seconds;
  4. Replace the battery pack in the notebook and start up the notebook (if the battery pack is empty, connect the adapter to the notebook).

Not a success? Then repeat steps 1 to 4 again. After two unsuccessful results you can contact our customer service or directly submit a warranty request.

Install Windows 10

Although we only supply laptops and mini-computers with Linux, they are also compatible with Microsoft Windows. If you prefer Windows instead of Linux, you can install Windows yourself later. We do not provide drivers for Windows. You are responsible for this yourself. When installing Windows, you will of course keep the warranty.

Installing other Linux Distributions

Our products are suitable for most Linux Debian distributions. In any case, the distributions we make available for each model will work. If you prefer another Linux distribution instead of the one we make available, you can install it yourself later on. We only provide drivers for and support on the Linux distributions we offer. When installing another Linux distribution you will of course keep your warranty.

Download Drivers

For the latest drivers of the Linux laptops and Linux Mini’s for the Linux distributions we support please contact [email protected].

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